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Frequently Asked Questions
Shipping
Yes, we ship all over the world, including the EU, Asia and beyond. Enter your address at checkout to confirm if we can ship to your specific address. Shipping fees and/or duties may apply.
It depends on your shipping address, but domestic orders tend to arrive 1-7 business days after your order is processed. Overseas orders tend to arrive 5-21 business days after your order is processed. Delivery details will be provided in your confirmation email. Feel free to reach out if you have any specific questions.
It depends on the shipping destination, the contents of the order and if there are any valid promotions. We usually offer discounted shipping and other ways to keep things reasonable. An accurate estimate will be provided at the final checkout screen before payment.
Ordering
- Credit Cards (Visa, Mastercard, American Express, Diners Club, Discover)
- Wallets (Apple Pay, Google Pay, Amazon Pay, Meta Pay)
- Other (Paypal, Shop Pay, other methods by request)
Products
Guide and Vista can be safely submerged completely up to 3 feet in water for 30 minutes and not have any water leak in. The waterproof zipper must be completely closed to provide proper protection.
Yes, a laptop such as a MacBook can definitely be used with Guide. For reference, the 16" MacBook Pro fits fine.
Much more than first meets the eye! Although Guide technically measures at 10L, removable inserts and compression valves provide 135% more storage than a traditional 10L bag. For volume of each insert, see the Specs section under each product name near the top of this page.
Guide is made of a durable nylon material which is coated to ensure waterproofness.
Yes, both Core and Vista are designed to fit inside of Guide.
Other
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